5 steps to brokering cloud services

Instead of IT diminishing, an opportunity presents itself for IT organizations to become strategic partners to the enterprise by shifting from being a builder of computer infrastructure to a broker of cloud services, according to ServiceNow.

The company lists five steps IT leaders can take. First, ask yourself: What are the services we provide the business? Identify and clearly describe what “service” means to your organization and how this aligns to key business initiatives at an enterprise level.

Second, measure what matters. Focus on the key performance indicators (KPIs) and communicate progress against them to the larger organization.

Third, ask hard questions of the leaders of this change. Leaders need to identify any inefficiencies and hold each other accountable for the service dependencies between their teams.

Fourth, make IT matter. Streamline the IT organization to align more towards more revenue-driving initiatives that are important to LOBs to regain the trusted partnership with the business and provide higher satisfaction overall.

Fifth, focus on what you do best. Let industry leaders take care of the rest -- IT organizations need to focus innovation and top-line revenue generation instead of trying to be a system builder and operations center.

ServiceNow commissioned ReRez Research of Dallas to design and conduct a study about the state of cloud computing in companies with 500 or more employees.

The survey was fielded during August 2016 in the United States, the United Kingdom, Australia, Singapore, Germany, France and the Netherlands. It covered 1,850 senior managers, including 225 based in Singapore.

Key finding show that reality is catching up to the hype for cloud computing as almost half (44%) of respondents are taking a cloud-first approach. This is specifically with new apps and services being hosted in the cloud as opposed to on infrastructure that the enterprise owns and manages.

Also, DevOps is a recent trend that was born out of the agile development movement that aims to reduce the cycle time between software development releases. This movement aims for early and frequent communication between IT and developers and puts pressure on how enterprises deploy new applications.

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