2011 EI Top Story

title
Finding the right change management strategy
The toughest part of embarking on a major project is finding the right change Full Storymore
Business analytics works its way thru entire enterprise
To achieve a culture that is analytics-aware and focused on improving business Full Storymore
No amount of gloom can dampen Asia's IT spending optimism for 2012
Despite signs of uncertainty, a recent Enterprise Innovation survey showed IT Full Storymore
channels_title
channels_egov
channels_crm
title
Customer churn: Not always due to poor customer service  new
When customers send mix signals -- switching companies or brands while giving high marks for customer satisfaction -- the rules of customer acquisition and retention change and become doubly difficult for marketers. Full Storymore
Moving the business towards a real-time infrastructure  
A CIO breakfast session in Singapore featured CIOs who highlighted the challenges of virtualizing IT, Cloud computing and the related network changes. Full Storymore
Webinar: Transforming the workplace  
Swiss Reinsurance and BT share their views on the modern workplace and how emerging technologies are changing the way we work and interact.Full Storymore
From contact center to customer management center: What changed?  
The role of contact centers in organizations has changed over the years from a mere provider of customer access in the 1990s to the multi-channel facilities that they are today. The journey, however, is not without order and chaos. Full Storymore
Facebook's IPO: What Asian businesses can learn from it  
The Facebook journey shows Asian businesses that to successfully develop a massive audience, they have to break out of their home region. Full Storymore
Topic