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Customer satisfaction and loyalty are unique challenges for each business, and businesses in each vertical industry must be creative in devising strategies to attract and retain satisfied customers. These case studies illustrate the customer loyalty issues companies must confront, and offer real-world solutions for keeping customers loyal and doing an analysis of loyalty programs' success.
But the universal protection of confidential information from unauthorized access remains illusive. There have been numerous cases of data breaches both in the private and public sector, with some of the mishaps occurring through the carelessness of individuals.
News Today
Indian BPO opens new facility in Manila
Clear skies ahead for cloud computing despite security concerns
Stellar to provide call center support for Australia's 2011 Census
Unum to deploy IP communications software suite across multiple contact centers
Scotland selects new national patient management system
Salesforce.com helps customers hasten business process automation with new release
Webtrends release mobile analytics tool
IBM portfolio for healthcare and government sectors to expand with new acquisition
Leo Apotheker quits SAP
PepsiCo jumps on the telepresence bandwagon
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Governments are starting to recognise the need to reduce its carbon footprint and mitigate negative environmental impacts. Green IT can reduce exponentially the consumption and costs associated with critical, energy-intensive government IT functions, like the datacentre and the desktop. Victor Tsao, GM for Citrix Systems in Greater China, offers three key areas to help public-sector green efforts.
Businesses that view IT as an enabler for better business productivity and effectiveness, and those that use hosted services performed better fiscally than those that do not.
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Cyber security is still very new. The proliferation suggests that national and local governments must take on a more proactive role in the protection of information. Corey Nachreiner, security network security strategist at WatchGuard Technologies, discusses some of the efforts happening among governments as they try to put laws and enforce these to protect not only state secrets as well as its citizens.
Human Capital Management is a new discipline that has yet to become widely practiced among Asia business conglomerates. Also known as talent Management, it is the ongoing process that organisations use to attract appropriately skilled and motivated employees (“talent”); integrate them into their organisations, assess and develop their competences and retain their commitment.
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Cisco, VMware, and NetApp have jointly designed a best in breed Secure Cloud Architecture and have validated this design in a lab environment. This document describes the design of—and the rationale behind—the Secure Cloud Architecture. The design describes includes many issues that must be addressed prior to deployment as no two environments are alike. This document also discusses the problems that this architecture solves and the four pillars of a Secure Cloud environment.
As enterprises develop business strategies for 2010 and beyond, they require an infrastructure that can quickly and cost-effectively adapt to evolving needs. This paper describes how H3C resilient virtual switching fabric utilizing 3Com's Intelligent Resilient Framework (IRF) technology can help extend the control plane across multiple active switches, increasing resiliency and reducing complexity.
This paper revisits the business and operational issues of the Borough and how by building on its SAP software landscape, the borough has become a proving ground for an advanced social-care system infrastructure that may help transform social services throughout the United Kingdom.
Bangkok-based Hyro Asia Limited is a provider of online application development services to large businesses. Hyro Asia uses information stored in Oracle CRM On Demand to better promote the organization to customers and software developers, help improve the work environment, and identify and get closer to its top performing accounts.
