2011 EI Top Story

When customers send mix signals -- switching companies or brands while giving high marks for customer satisfaction -- the rules of customer acquisition and retention change and become doubly difficult for marketers. Full Story

A CIO breakfast session in Singapore featured CIOs who highlighted the challenges of virtualizing IT, Cloud computing and the related network changes. Full Story
Swiss Reinsurance and BT share their views on the modern workplace and how emerging technologies are changing the way we work and interact.Full Story

The role of contact centers in organizations has changed over the years from a mere provider of customer access in the 1990s to the multi-channel facilities that they are today. The journey, however, is not without order and chaos. Full Story

The Facebook journey shows Asian businesses that to successfully develop a massive audience, they have to break out of their home region.
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