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FULLY TRAINED AS a police officer and no stranger to firearms, AON Hong Kong's CIO, Kwok Suk-Wah has never had reason to fear a fight.
PURE GUTS and the drive to succeed is the way to go, says Suganthi Shivkumar, Informatica's managing director of Asia South, winner of Best Asia Executive in the 2009 annual Stevie Awards for Women in Business.
News Today
Chinese ICT service provider records 25% increase in revenue
Tata Motor launches new customer service inititative
BPO expands Philippine operations
3Com bags multi-million dollar networking contract
eGovernance project to deliver healthcare and education across India
Apple takes iPad orders, excitement grows
HSBC loses 15,000 clients’ data; will fork out HK$727 million to up security
Motorola Android phones with Bing to debut
Savvis hoists more APAC firms onto the cloud
SK broadband boosts pipe speed with Datacraft
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Adding a risk scorecard would become very vital to every company, as well as puting their IT plans to a stress test in order to evaluate its effectiveness, Robert Kaplan suggests.
Several readers requested to know what are the latest trends in customer loyalty programs. Michael Lowenstein, VP and Senior Consultant, Customer Loyalty Management, Harris Interactive, offers some interesting recommendations.
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Business Intelligence tools used to be complex and difficult to use and resulting in limited use within enterprises. Advances in technology and a renewed emphasis on the business processes and the non-technical end users have resulted in more user friendly applications. IBM executives, Phillip Beniac, director for Cognos, BI & PM and Mark Register, vice president of Information on Demand, talk about the next wave of opportunity within the IT sector. Analytics is moving out of IT and into mainstream business processes.
Resistance to change is a natural occurring issue among employees in private and public sector organizations. One of the challenges of the Efficiency Unit of the Hong Kong Government is to help civil servants understand how their positions in the department influences the operation of the unit, and how changes can positively affect the overall performance of the department.
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Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
