2011 EI Top Story

Social media trends force Asian telcos to rethink business models

The popularity of over-the-top players such as whatsapp, kik messenger and Full Story

Securing key talent to drive expansion plans

Despite current global economic conditions, the outlook in Asia remains Full Story

Singapore: IT management salaries increased by at least 15%

In Singapore, salaries for mid to senior level IT roles have increased between Full Story

Most Singaporeans find interacting with government easier than with private firms

Telcos increasing reliance on CEM tools to manage network demands

40% of Asia-Pacific employees will be mobile workers by 2015

Does social media really help sales people sell?

US BPO to invest $50 million in campus style Philippine call center

New digital campaign to promote Thailand's creative tourism

Australia's legal sector adopts online carbon management solution

Getting the most value from online health monitoring new

Online health monitoring need not be expensive, and the overall goal is to improve patient care and allow patients to be able to support themselves. Full Story

Healthcare in transition: From connected to collaborative model new

The use of video conferencing technology in healthcare is getting more prevalent. But as the industry embraces this new platform, the business model is also evolving from connected to collaborative healthcare. Full Story

Thailand's Index Living Mall finds security in Fortinet

Thailand’s Index Living Mall needed an IT security solution to support its business expansion. Product capability, total cost of ownership and service quality were the criteria for vendor selection. Full Story

The 7 deadly sins of innovation to avoid

Instead of viewing innovation as something theoretical and elusive, Asian businesses need to ensure that everyone play a role in the process. Full Story

Hong Kong outlines vision for world's greenest airport

Pledging to make Hong Kong International Airport (HKIA) the world's greenest airport, the Airport Authority Hong Kong (AAHK) and some 40 business partners outlined a broad strategy that seeks to further reduce the facility's carbon intensity. Full Story

Global public sector more active in adopting Cloud

The 7 deadly sins of innovation to avoid

Defending data with a secured cloud strategy

We need IT professionals with business acumen: Hong Kong CIOs

Enterprise Innovation – April 2012 ezine

Thailand's Index Living Mall finds security in Fortinet

The 7 deadly sins of innovation to avoid

Defending data with a secured cloud strategy

Awareness of cyber risk in Asian boardrooms up; Cyber-specific insurance introduced

Cloud adoption in APAC financial services still waiting for tipping point: IDC

Global public sector more active in adopting Cloud

Does social media really help sales people sell?

Cloud-based IT service management solutions demand rises, acceptance up

Survey shows increased agent retention within reach of modern contact centers

Scoot taps SPi Global for call center services

Big Data propels Business Intelligence to the cloud

$25-million credit facility to fund parking technology, innovations

Convergys gets patent for solution that links IVR with caller satisfaction

Social network analysis surges into vertical markets

New studies show how social media chatter could predict unemployment spikes

Oracle unveils banking solution via direct, mobile channels

Social business tools turning into broader workplace strategies in Australia

Less personal interaction in online banking may weaken customer loyalty

Philippine government bank simplifies account opening

Financial firms must up their online game to satisfy expectations

Polycom creates video culture of preferred face-to-face collaboration

3 ways CIOs can prepare for tablets as primary computing device

Essar Group taps power of Cloud to boost customer service

Nokia starts the development of manufacturing facility in Vietnam

Driving innovation and growth in tomorrow's supply chains

Cloud-based IT service management solutions demand rises, acceptance up

How desktop virtualization addresses education cloud security issues

Big Data propels Business Intelligence to the cloud

Educating digital natives in the cloud era

Cloud computing not a priority for Western European healthcare providers

The 7 deadly sins of innovation to avoid

Singaporeans happier, more productive as work-life balance improves

3 ways CIOs can prepare for tablets as primary computing device

HKIA honors employees who go the extra mile

We need IT professionals with business acumen: Hong Kong CIOs

Global public sector more active in adopting Cloud

Thailand's Index Living Mall finds security in Fortinet

How desktop virtualization addresses education cloud security issues

83% of businesses in Southeast Asia may not be able to recover lost data

Defending data with a secured cloud strategy

Most Singaporeans find interacting with government easier than with private firms

40% of Asia-Pacific employees will be mobile workers by 2015

Cloud-based IT service management solutions demand rises, acceptance up

China S & T Ministry deploys videocon technology to speed up projects

Polycom creates video culture of preferred face-to-face collaboration

Companies looking at re-designing supply chain, focus on calculating risk

DHL promotes initiative through Global Volunteer Day 2011

HP launches global authentication service to fight counterfeit drugs

Improved inventory system highlights revitalized FedEx service

FedEx delivers new smartphone apps, mobile Website

Getting consensus on business requirements: Tips and Traps

More US government, education, healthcare organizations sign up for ERP, CRM solutions

Boeing extends deployment of Siemens technology

Increasing needs drive business analysts to adopt a 3-D perspective

Shopping experience gets more personal, interactive

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Growth, Agility and New Business Capabilities

Cisco enables the world of many clouds – private, public, and hybrid. We offer a portfolio of cloud services and solutions that uniquely bring together the intelligence of the network, the power of the data center, and the flexibility of applications. The result is a compelling, assured, and consistent user experience with every service delivered from the clouds, anywhere, any time, on any device.

Greenpeace: HK datacenters lack the renewable energy option

Datacenters in Hong Kong can never become greener as the local government is lukewarm to the use of renewable energy, said Greenpeace during an interview with Computerworld Hong Kong on Monday...

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Global public sector more active in adopting Cloud

Governments all over the world are utilizing cloud computing to help transform the supply chain, improve government service and revolutionize public sector IT. Full Story

Automation will drive the success of Cloud computing in enterprise

The synchronization of jobs is the only way to meet the increasing demands on IT; and Job schedulers, also known as workload automation solutions, perform this function. Full Story

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White Papers More

Transform your organization and gain competitive advantage

This paper explores what your organization could do with faster, better answers, and provides possible use case scenarios that illustrate the value this technology brings to a variety of

How workforce optimization tools improve call center management

Contact centre operations are becoming increasingly complicated. Workforce optimization tools and complementary management processes have emerged as critical success factors in taking a holistic

Reliability and flexibility are key for hosting infrastructure service providers

IDC expects companies to shift toward a more opex IT operations model and cloud-based offerings will emerge as complements to and/or replacements for "traditional" hosting and

Case Studies More

Singapore Institute of Technology virtualizes server, desktop infrastructure

With a virtualized server and desktop infrastructure in place, Singapore Institute of Technology (SIT) will be in a position to quickly ramp up resources when needed, and also provide students with

New Zealand call center upgrades to advance CRM system to support business goals

The Royal New Zealand Plunket Society Inc. (Plunket) operates a national contact center service called PlunketLine. Dimension Data New Zealand upgraded its telephony system to an advanced CRM system.

H3C powers Saint Paul School Macau's IT transformation

As Saint Paul School (Escola São Paulo) in Macau moves to a technology-rich learning environment, it required a robust networking infrastructure to support the technologies used to change

3 ways CIOs can prepare for tablets as primary computing device

The 7 deadly sins of innovation to avoid

Educating digital natives in the cloud era

Big Data propels Business Intelligence to the cloud

IBM partners with government to build first Philippine Systems & Technology R&D Lab

Students shine anew in solving real world challenges through IT

Debunking social media myths for better CRM

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2011 EI Top Story

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Growth, Agility and New Business Capabilities

Greenpeace: HK datacenters lack the renewable energy option