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For Jay Topper, senior vice president of customer success for Rosetta Stone, the biggest worry when the company launched an initiative to provide customer service over Facebook was staffing.
New technologies such as the Internet provide easy access to tremendous amounts of information, and people have been taking advantage of that to become smarter shoppers. They are using digital technologies to gather information, to find competing products, and to talk to other customers. Increasingly, they are using the Internet to avoid pushy marketers and to help them make their own purchasing decisions. The Internet is a great enabler of customer power. What many hoped would happen with the Internet is actually occurring, and it will change how you do business.
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What makes for a great data center design strategy? It begins with a careful understanding of the business objectives of the company. Dr.
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Green IT practices lack "maturity", report finds
Capgemini claims greenest data center
US plans energy labels for cars
Sony Ericsson Elm rated greenest phone
Sony, WWF issue green tech challenge
NEWSBRIEFS: GE, Cisco, Kimberley-Clark, Qualcomm
CosmoCom and Eason Tech deploy unified call center solutions for finance and telecom sectors
Thailand makes tourism info more accessible
CIOs: Empower Your Employees' Use of Consumer Tech
Novell rolls out cloud security service
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Public sector spending on networking is estimated to grow at a CAGR of 13% from 2009-2013. E-government initiatives are likely to drive adoption of enterprise networking equipment, especially in emerging markets such as India and China.
Enterprise Content Management is not a nice to have technology but something companies must consider as part of their long-term strategy. Joyce Hostyn, director of Customer Experience at Open Text, offers four steps to ensuring a successful approach to deploying ECM.
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Green initiatives took center stage as concerns around global warming continue to get media coverage. But many companies are ignoring the fact that conventional lighting technology is one of the biggest consumers of energy in a typical work environment. Peter Chan, managing director for OPTILED Lighting International, discusses the value of light emitting diodes (LED) as an alternative lighting technology and how to measure its ROI.
Kurt Rapelje, head of Laserfiche's R&D efforts worldwide talks about the importance of ECM not only as a tool for storing unstructured data but also meeting regulatory requirements for many industries.
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Rising demand for medical care are overwhelming health services and governments resulting in more time being spent on managing than treating. Critical to easing this new management burden is the creation of systems that facilitate information exchange. This paper looks at the development of electronic personal health records and the challenges it poses to all members of the ecosystem.
When Sri Lanka's Department of Education wanted to update its certificate printing process and hardware, security was at the top of its requirements. The aim is to eliminate fraudulent examination certificate results. The solution provided needed to be easy-to-use, compatible with the existing information in the DOE database and have the ability to create certificates bilingual in English and Sinhalese. This case study explains why the DOE selected the Lexmark Ultra Violet (UV) Secure Print solution.
CIMB Group aspires to advance by focusing on its core themes of regionalization, optimization and innovation. In its rapid expansion, CIMB faced a significant challenge in the effort, time and cost associated with managing ever-growing business performance demands.
