Frontpage Content by Category with Image
A Singapore study has shown that 88% of e-citizens believe local e-government services can be improved by utilizing Web 2.0 technologies; while 81% think that government services and information should be made available through Web 2.0 communities and social networks.
The impact of the economic downturn is driving companies to consider moving their IT services to lower-cost locations. However, determining where to host such operations is a daunting task for many organizations. In this article, Gartner identifies the leading offshore locations in Asia.
News Today
China govt: internet filter program still a requirement
HK doctors support healthcare computerization
HK govt: Wi-Fi usage up
Hong Kong Observatory to deploy new supercomputer
Animation giant selects HP scale-out storage technology
Travel and mapping portal unveils location-based directory
Symantec: Green IT budgets rising
Mainland bank to build enterprise data warehouse
Study: Top CEOs still shunning Twitter, Facebook
Tire manufacturer improves HR management
Frontpage Content by Category with Image
Enhancements in self-service technology is making it possible to automate certain functions in the call center. The challenge is identifying which areas can be automated, semi-automated and left alone. Nagi Kasinadhuni, General Manger Converged Communications, Datacraft, offers insight into how to identify the areas to automate.
Ovum believes SMART (Services, Management, Applications, Relationships and Technology) players will own the majority of customers through the provision of managed device platforms.
Frontpage Content by Category with Image
How do you enhance customer service while reducing cost? SK Telecom added video to their customer support service offering and reduced average customer service calls by 20%.
How have operators scrambled to build and evolve their networks from supporting disjointed single services to delivering a consolidated portfolio of services.
Frontpage Content by Category with Image
Senior executives from the IBM Software Group air their views on the usage of public and private clouds including the applications that can run on each environment. The panel include Tom Rosamilia, GM of Application & Integration Middleware; Steve Mills, Senior Vice President & Group Executive; and Sandy Carter, Vice President of Strategt, Marketing and Channels for IBM SOA and WebSpehere.
A number of CRM Management readers have sent us emails asking us for advice on the technologies that are needed by a call center. So we asked one of Asia's largest call center operators for their list. Peter Ho, Director of Consulting Services for Convergys Asia Pacific offers the following insight.
Recent popular content
Knowledge Central Multiple
Knowledge Central
On demand is picking following the success of salesforce.com and the credit crunch many organizations are experiencing globally. But determining the right solution and the right vendor to approach can be a daunting task. Where does one begin? How does one determine early one if the approach undetaken is the right one? Can you change mid-sail and still come out winning? This Oracle paper offers six important factors to consider when taking the on-demand path to meeting your business' CRM needs.
This free interactive eGuide provides a detailed, easy-to-use, easy-to-understand approach to grasping the concepts of Social networking and how to make money from it using a CRM solution that is tweaked to take advantage of the technology and the power of the Web 2.0 platform.
Data center optimization is fast becoming a major project for many enterprises and public sector organizations feeling the pinch of shrinking budgets and rising calls for improved service. But where do you start? This Commscope case study looks at the approach the South Australian Health took to modernize its data center as it took its first few steps towards data center optimization/modernization, and the importance structured cabling played in achieving its goals.
Bossini has become a leading fashion retailer in Asia-Pacific with over 1,000 stores in 30 countries. A key metric for its success is complete visibility of its business and operational processes. The company has chosen to adopt Enterprise Service Bus (ESB) as the platform from which to develop new applications that power its business processes.
